RETURN POLICY
OUR RETURN POLICY AND PROCESS
Quickly and easily return your item(s) through our Returns Policy! Only US customers will be able to purchase a return shipping label via USPS.com but the returns portal is open to all customers.
You have 14 days from the date of delivery to return your item.
The majority of returns are refunded via store credit in the form of a FineHairPrettyNails’ gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, contact us for support.
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail and repurchasing any available item(s) on our site.
Should I know anything else about the Online Return Policy?
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice from that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- Return drop-offs are not accepted.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-person and online) to any customer or entity, due to similar actions as noted above.
Non-Finehairprettynails’ items sent to our Distribution will be discarded upon receipt.